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Customer Service 
Nothing Improves a Business Like the Owner's Footprints
If we learn from our mistakes, then the phrase "older and wiser" makes sense. The more you see, the more you learn and the more you can share your earned wisdom with eager minds. My friend tried this one on me one day: "Nothing improves a business like the owner's ...

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How Easy is Your Company to Do Business With?
This may seem like a rhetorical question, but stop and think about your business ― from your CUSTOMER's perspective, ask yourself: Is your organization truly easy to do business with? I recently called a local auto dealer to schedule routine maintenance on my car. I spoke with the Service ...

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Are You Creating Raving Fans?
Customer service is a key opportunity for most businesses in today's marketplace to add and keep more customers as well as increase the bottom-line. Unfortunately, today's customers have been ...  Read More>>>
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When Giving Service, Give It Cheerfully
Customer service -- especially when it delivered both professionally and consistently -- will beat price both as a customer retention and as a customer attraction ...
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How to Respond to Customer Complaints
If you are in business, you will eventually offend a customer, or at least fail to meet the customer's expectations. Now that the damage is done, what is the most ...
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